Shipping Policy

Plumbing Distributors, Inc. ("PDI") is committed to delivering products as efficiently and accurately as possible.

Order Processing

• Orders are processed during normal business hours, Monday through Friday, excluding company-recognized holidays.
• Order processing times may vary based on product availability, order volume, and warehouse location.
• Orders placed outside of business hours will be processed on the next business day.

Shipping Methods

PDI utilizes a variety of shipping carriers and delivery options. Available shipping methods and estimated delivery timeframes will be presented, when applicable, during the checkout process.

Product Availability

Some products may be stocked at specific branch locations or distribution centers. If an item is unavailable or backordered, a customer service representative may contact you regarding revised delivery expectations or alternative options.

Freight Shipments

Large, oversized, or palletized orders may require freight delivery. Additional freight charges, special handling fees, or delivery requirements may apply depending on the shipment size and destination.

Delivery Inspection

Customers are encouraged to inspect all shipments upon delivery. Any visible damage, shortages, or discrepancies should be noted with the carrier and reported to PDI as soon as possible.

Shipping Restrictions

Certain products may be subject to shipping restrictions based on carrier requirements, hazardous material regulations, or destination limitations.

Delivery Delays

While PDI strives to meet estimated delivery timelines, delivery dates are not guaranteed. Factors outside of PDI's control, including weather events, carrier delays, supply chain disruptions, or other unforeseen circumstances, may affect delivery schedules.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Additional charges may apply for reshipment or address correction requests resulting from inaccurate or incomplete information.

Contact Us

For questions regarding shipping, delivery status, or freight arrangements, please contact Plumbing Distributors, Inc. through the contact information provided on our website.

Policy Updates

PDI reserves the right to modify this Shipping Policy at any time. Updates will be posted on this page and become effective immediately upon publication.